· Land Rover China official refused to show up whether the recall was being discussed with the headquarters
After the Land Rover Range Rover Aurora's gearbox problem was exposed by CCTV's 3.15 party, this "tiger" was pushed to the cusp of public opinion. Yesterday, the reporter of Qianjiang Evening News and the reporter of CCTV Financial Channel waited for one day at Land Rover China, located in Future Assets Building, No.166 Lujiazui Road, Shanghai. As of press time, the relevant person in charge still refused to appear. It is reported that Land Rover China has started discussions with the UK headquarters on how to properly handle problem vehicles, whether to recall problem vehicles, and follow-up services. Marine Plastic Pipe For Accommodation Marine Plastic Pipe,Filament Winding Pipe,Marine Black Pe100 Plastic Pipe,Marine Plastic Pipe For Accommodation Jingjiang Haihong Plastic & Rubeer Science -Technology Co.,Ltd , https://www.marineplasticpipe.com
The twists and turns of the interview did not wait until the positive response at 9:00 in the morning. The reporter and the CCTV financial channel reporter rushed to the future asset building, waiting for the relevant person in charge to be interviewed. However, after some telephone communication, we were told that the person in charge is in Beijing. "If the media has a strong willingness to interview, you can entrust CCTV reporters to conduct face-to-face interviews in Beijing, and you can even rush back to Shanghai."
Because I wanted to get first-hand information, we asked for a face-to-face interview in Shanghai. The other party agreed, and said that we can go to Shanghai at around 5 pm yesterday.
However, at noon, the other party told me that it was too late to return to Shanghai and could only be interviewed in Beijing. However, if necessary, you can also conduct a telephone interview with Shanghai and Beijing. So, in Beijing, CCTV arranged a face-to-face interview with reporters. In Shanghai, we waited for a telephone connection.
Around three in the afternoon, the other party suddenly changed his mind and said that he would no longer accept media interviews. Because Land Rover China is already communicating the incident with the UK headquarters. As of press time, we have not received any information from Land Rover regarding how to handle this incident.
Quality issues, common problems, and whether to recall the three major problems need to be answered. At present, the problem of the Land Rover Range Rover Aurora gearbox is experienced by many car owners. According to the results of the previous investigation by CCTV reporters, Land Rover did not first recognize the problem of gearbox, which was caused by software problems or improper operation and use by the owner. But in fact, the gearbox had two software upgrades in October last year and January 19 this year. Both the owner and the 4S store thought the upgrade did not solve the problem. There is no obvious mistake in the use of consumers.
Second, Land Rover does not think this is a common problem, just a case. The fact is that not only have many owners around us reflect the gearbox problem, but the newly developed nine-speed gearbox used by Land Rover Range Rover Aurora also has many predecessors – Jeep and Acura, which also use this gearbox, have similar The problem has been reported by foreign media. It is understood that this gearbox is a new product of ZF in Germany. Some insiders suspect that this gearbox has been promoted and used.
Third, many car owners require Land Rover to recall the problem vehicle, or at least extend the warranty. Because once the insurance is over, if you want to change the gearbox, the owner will get a pocket of RMB 120,000. However, the Land Rover aspect has not yet given a solution.
Shanghai Inspection and Quarantine Bureau has investigated whether the recall is being discussed with the headquarters. In the early hours of the morning, Land Rover China issued an apology through its official WeChat. According to the statement, Land Rover China and authorized dealers attach great importance to the issue of the imported Land Rover Range Rover Aurora nine-speed transmission reported at the 3.15 party. We apologize for the inconvenience and troubles caused to consumers.
The latest situation is that Land Rover China has started discussions with the UK headquarters on how to properly handle problem vehicles, whether to recall problem vehicles, and follow-up services. In addition, the Shanghai Entry-Exit Inspection and Quarantine Bureau has also instructed Land Rover China to submit technical information on vehicles with relevant problems and conduct further investigations.